Virtual tutoring is here to stay. New research points to ways to make it better.
Two studies from Stanford University’s National Student Support Accelerator released Wednesday used natural language processing technologies to review transcripts from tens of thousands of hours of virtual tutoring sessions. Their goal: to better understand exactly what happens between tutors and students in these sessions.
One study examines the impact of disruptions as revealed through tutor comments, such as “You can’t see me? I’m not sure why you can’t see me” or “Sorry. Did you say something? It was hard to hear.”
Researchers found that 19% of available time was lost to disruptions, whether from technological issues, distracted students, or background noise. Time lost to disruptions was even greater when tutors were working with more than one student, especially if one of the students entered the session late.